Growing relevance of IT and automation in business
By gkkedia Dt. May 14th, 2020
Here are some key ways that automation can benefits the business processes:
- Adapt to market demand
- Reduce labor cost
- Optimize workforce allocation
- Increase marketing ROI
- Minimize human errors
- Leverage remote workforce
- Increase employee satisfaction
- Deliver a consistent customer experience
- Ensure compliance
Automation gives you the scalability and agility to handle changes in market conditions since you don’t have to hire more employees to handle fluctuations in customer demand or order volume.
Many small businesses spend a lot of their budgets on hiring employees to perform tasks that are labor-intensive and time-consuming yet not adding much value to the business. Automation enables you to reduce the number of employees and therefore, lower your overhead and increase your profitability.
Automating tasks allows you to free up resources from repetitive tasks so you can focus on strategic and innovative initiatives rather than manual work.
Marketing automation can help you optimize budget and improve results. There are many affordable tools you can use, covering areas such as email marketing, CRM and sales, programmatic ad buying, audience targeting, and eCommerce (e.g., product recommendations.)
Automation helps improve the accuracy of many business operations. – you can eliminate costly errors due to manual processes such as re-keying information from one system to another.
The increasing use of remote workers is helping many small businesses access the talent and expertise they need while lowering their overhead. You can also find the right people to work on the projects at hand without the cost of hiring a large team of full-time employees.
Business process automation helps streamline employee experience and ensure that their needs and requests are addressed in a timely manner.
Automation helps you standardize processes such as marketing, order processing, shipment, and post-sale support so you can deliver a consistent shopping experience that meets customer expectations and builds trust.
You can ensure that employees are following specific procedures that comply with industry standards and regulations. You can also incorporate rules into the workflow management to ensure that the necessary criteria are met.